FAQ
What is the right size for me?
If the size you measure corresponds to the table, you can choose a larger size. It will fit better than just right or small.
1. How can I contact you?
You can reach us by sending an email to trndnst@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are my products shipped from?
Our products are shipped from various locations around the world. We work with suppliers who are able to provide the best quality products at the most affordable prices. This allows us to offer you a wide range of trendy flip flops without compromising on quality.
3. Can I get a refund?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.
4. How long does shipping take?
Shipping times may vary depending on your location and the product you have ordered. On average, you can expect your order to arrive within 1 weeks. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.
5. Do you offer free shipping?
Yes, we offer free shipping + insurances on all eligible orders ($150 and above). There are no additional charges for shipping.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your shipment. Please note that it may take a few days for the tracking information to be updated.
7. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.
8. Are your flip flops available in different sizes?
Yes, our flip flops are available in a range of sizes to ensure a perfect fit for our customers. Please refer to our size chart for more information on choosing the right size for you.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us at trndnst@gmail.com for more information.
10. How can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we may not be able to make any changes.